Policy
Refund & Return Policy
This policy applies to payments made for Zepfusion subscription services and software access.
Last updated: 2026-04-28
1) Free trial
Zepfusion provides a 15-day free trial. During the trial, no subscription fee is charged.
2) Refunds after payment
Once a paid subscription is activated after the trial, refunds are generally not provided for the current billing period, except where required by applicable law or where expressly agreed in writing in your quotation or contract.
3) How to request a refund review
Email support@zepfusion.com with:
- Registered email/phone
- Invoice/transaction reference
- Reason for request
4) Processing time
If approved, refunds are typically processed within 7–10 business days, depending on banking channels.